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A private bank fit for the future
The Challenge
The Challenge
Weatherbys Bank needed a digital strategy to make the most of the opportunities that digital technology offers, without compromising the value of its customer relationships.
Our key objectives were to:
Augment the best-in-class customer experience clients receive in-person with a vastly improved digital offer
Reduce load on key staff by enabling customers to self-serve
Unlock growth by automating time-consuming internal processes
Define new ways of working to help Weatherbys continually iterate and improve
Create a roadmap to deliver maximum value as quickly as possible
We very quickly identified that Weatherbys' existing online banking platform was a major pain point. This lead to us doing a full redesign and rebuild based on the needs of the business' very unique audiences.
Weatherbys Bank continues to deliver against the defined roadmap, improving customer and staff experience whilst delivering internal efficiencies.
Weatherbys Bank needed a digital strategy to make the most of the opportunities that digital technology offers, without compromising the value of its customer relationships.
Our key objectives were to:
Augment the best-in-class customer experience clients receive in-person with a vastly improved digital offer
Reduce load on key staff by enabling customers to self-serve
Unlock growth by automating time-consuming internal processes
Define new ways of working to help Weatherbys continually iterate and improve
Create a roadmap to deliver maximum value as quickly as possible
We very quickly identified that Weatherbys' existing online banking platform was a major pain point. This lead to us doing a full redesign and rebuild based on the needs of the business' very unique audiences.
Weatherbys Bank continues to deliver against the defined roadmap, improving customer and staff experience whilst delivering internal efficiencies.
WHAT WE DELIVERED
Intelligent Content & Operations
Best Practice & Governance
Design Systems
What we did
What we did
It was crucial that key stakeholders came on the digital transformation journey with us, so we worked closely with key stakeholders (up to and including the CEO) as well as spending time to build internal advocacy for our work:
We conducted in-depth research to understand the issues facing both customers and staff, and presented a future vision and roadmap.
We designed and built a custom frontend to the Oracle OBDX banking platform to address many of the unique concerns our research had discovered. The new interface was packed with features to delight users, such as innovative ways to find previous transactions, the ability to fast track online payments, and a nifty bulk payments process.
We built a bespoke interface for Oracle's whitelabel mobile app that is receiving five-star reviews in the app store.
We created a user-centric application process that used multiple technologies to streamline application process for both users and staff.
We run regular innovation sessions with the bank to help them consider how to make best use of new technology and regulation.
We have helped the bank integrate data-driven decision making to their digital properties ensuring they have a suitable roadmap for growth.
We continue to work with the bank to define best-in-class customer experiences and prototypes, testing these on staff and clients where appropriate.
It was crucial that key stakeholders came on the digital transformation journey with us, so we worked closely with key stakeholders (up to and including the CEO) as well as spending time to build internal advocacy for our work:
We conducted in-depth research to understand the issues facing both customers and staff, and presented a future vision and roadmap.
We designed and built a custom frontend to the Oracle OBDX banking platform to address many of the unique concerns our research had discovered. The new interface was packed with features to delight users, such as innovative ways to find previous transactions, the ability to fast track online payments, and a nifty bulk payments process.
We built a bespoke interface for Oracle's whitelabel mobile app that is receiving five-star reviews in the app store.
We created a user-centric application process that used multiple technologies to streamline application process for both users and staff.
We run regular innovation sessions with the bank to help them consider how to make best use of new technology and regulation.
We have helped the bank integrate data-driven decision making to their digital properties ensuring they have a suitable roadmap for growth.
We continue to work with the bank to define best-in-class customer experiences and prototypes, testing these on staff and clients where appropriate.
The Results
The Results
Weatherbys Bank now has a bespoke customer interface that powers a best-in-class online banking and mobile app experiences. We have a roadmap of iterative developments, so the system will continue to improve and adapt to ever-changing customer and technology requirements.
Thanks to our user-centred approach, the new online banking and mobile banking experiences has received amazing feedback, from day one of launch, with customers telling us that it's better and more intuitive than the high street banks' online banking.
Weatherbys Bank now has a bespoke customer interface that powers a best-in-class online banking and mobile app experiences. We have a roadmap of iterative developments, so the system will continue to improve and adapt to ever-changing customer and technology requirements.
Thanks to our user-centred approach, the new online banking and mobile banking experiences has received amazing feedback, from day one of launch, with customers telling us that it's better and more intuitive than the high street banks' online banking.
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
The team feels like an extended part of the family - understanding what we're trying to achieve and educating our staff on why it's important.
Suzie Batten, Head of digital, Weatherbys Bank
